Support

Caawimaad

Something not working, or a transaction that went wrong? Reach us directly — a person reads every message. Nooc walba oo caawimaad ah, waan kuu diyaar nahay.

Talk to someone

Iimayl / Email us

support@jaalle.com

Answered within one working day, in Somali or English.

Ka warbixi khiyaano / Report fraud or a bad listing

support@jaalle.com

Send the listing link. Reports are reviewed the same day.

Xogtaada / Privacy and data requests

privacy@jaalle.com

Access, correction, export or deletion. Completed within 30 days.

Answer it yourself

Help centre — buying, selling, escrow, wallet Safety centre — how to trade safely Delete your account and data

Locked out of your account?

Use password reset first. If the email never arrives, check that the address is the one you signed up with, then write to support@jaalle.com from that address and we will restore access manually.